The Power of 2 Partners: One end-to-end provider
When you work with Evolved, you’ll add over 100 specialists
to your staff. Seasoned experts will handle your digital conversion
from planning, through design, integration, installation, testing
and training. Then we’ll stick with you around the clock, managing
and re-engineering your system as your needs change and grow.
Read more about our expert teams…
Account Management
Your account manager is your trusted advisor, not just during the
start-up phase but for the life of your Evolved solution. Our veteran
account managers are typically former radiology/cardiology department
managers who understand the issues from your perspective. With their
many years of experience and in-depth product knowledge, they are
your key to a powerful partnership with Evolved. Your account manager
has responsibility, accountability and authority for all aspects
of the partnership – especially helping you grow your business.
Project Management
Spearheading your digital evolution will be your Evolved project
manager, a skilled professional whose job is to launch your new
digital solution on time and on budget. This individual will set
up timelines, coordinate with vendors and synchronize Evolved resources
with those in your facility. Your project manager will oversee every
step in your implementation, from workflow analysis through installation,
final testing and training. Evolved project managers use Microsoft
Project to map and monitor tasks, and they’ll meet with you
regularly with progress updates, so you’ll know exactly what
to expect at each phase of the process.
Workflow Analysis
The multifaceted workflow analysis team brings decades of experience
in radiology/cardiology department management and technology. This
team will conduct a site survey to understand your current workflow.
In 1 to 2 days, they will interview your staff, clinicians, and
referring physicians, then develop recommendations to optimize efficiency.
Once you approve these recommendations, the team will plan your
implementation.
Interface
Our eGate-certified interface engineers will link your current information
systems with your new integrated imaging solution. This team will
determine when, where and how your existing systems will communicate
most effectively to maximize your workflow efficiency and information
exchange.
Our engineers will analyze your current systems and data utilization,
ask questions, write specifications and coordinate with your information
systems suppliers. They will develop, install and test your interfaces,
then maintain them for you within our world-class data center. After
completing scores of interfaces, this team has worked with virtually
every major information system, including McKesson, CPSI, Meditech
and Cerner.
Network Design and Management
Cisco-certified network engineers will develop specifications for
both your Local Area Network (LAN) and your Wide Area Network (WAN).
Over these networks, your images will be distributed for interpretation,
review, archiving and retrieval. Network design is truly an art
and a science.
Our team will design your network configuration, analyze and plan
capacity, develop routing rules, specify routers and switches, and
even purchase them if you prefer. The team will order wide area
circuits, oversee the installation, coordinate with your local cabling
providers, ensure optimal configuration of your routers and switches,
and conduct extensive testing. Then we’ll monitor and maintain
your network for maximum performance around the clock.
System Integration
and Staging
Our skillful system integrators will inspect all your networking,
View2 and Process2 equipment at our location first. They will integrate
all the software, configure and stage every component, and perform
rigorous testing for quality and performance before deploying it
to your facility. At every stage, there are quality checks.
Before shipping to you, the team will label and inventory every
item. When the equipment arrives at your site, you know it will
be functional, and our installation technicians will be able to
locate, reassemble, and test each component quickly and efficiently,
minimizing the installation time.
Installation
Our installation team has completed over 120 launches in North America.
Beginning with needs analysis, preplanning, configuration and staging
performed by the system integrators, these experts will work at
your site to install and test your equipment, interface and network
operation. Then, they will work end-to-end with each modality field
service engineer and the Evolved PACS team. They will run a series
of diagnostic tests and follow a detailed Quality Assurance checklist
to insure a successful start-up. Typically, within 3 to 7 days from
the start of the onsite equipment installation, your new system
will go live.
Workflow and Applications
Training
Evolving from a paper and film system to digital operation requires
a mind shift for your staff and physicians. Our knowledgeable instructors
will assess your needs and design customized training plans appropriate
for your facilities. Intensive “train the trainer” classes
are held regularly in our corporate offices to develop your own
system “superusers.”
Next, experienced trainers come to your facilities to teach all
your system users, including referring physicians. Within 3 to 5
days, your people will be up to speed, and we’ll test and
track your staff for competency. Your designated in-house superusers
will receive further specialized training in more complex areas,
and later, you’ll be eligible to receive engaging refresher
courses and upgrade training when needed.
PACS Administration
In the old way of converting to digital imaging, medical facilities
were compelled to recruit expensive PACS Administrators to manage
a host of technical functions within their facilities. But with
the Evolved managed solution, you get a whole team of PACS Administrators—the
best in the industry.
These specialists hone their skills by administering the largest
enterprise PACS platform in the world – the Evolved Data Center.
They will ensure every modality is properly integrated into your
PACS network and ours, and they’ll optimize configuration
for your needs. They’ll build and maintain routing and pre-fetching
rules customized to your workflow requirements, and they’ll
safeguard the integrity of your archived data. They can enable your
modalities to automatically populate your Technician’s work
list from your RIS/HIS order entry. What’s more, you can rely
on their support and trouble-shooting whenever you need it, around
the clock.
Systems Administration
Our multi-disciplinary system administrators manage the hardware
and software in the Evolved world-class Data Center. These skilled
professionals are certified in UNIX, Linux, Oracle, Veritas, Microsoft,
Cisco, Hitachi, StorageTek, HSM, Sun and many other related areas.
This dedicated crew will make sure your data, servers and applications
are always available, secure, failsafe and fully redundant.
Applications
Administration
Our application specialists manage software updates for all the
enabling technologies that make your integrated imaging solution
work. These team members are available to assist you in defining
and loading new tables and files, adding functionality, integrating
back reports, verifying data and making other day-to-day changes.
These highly trained technicians ensure the reliability of all your
applications and match functionality to your needs.
Support
Your support help-line is staffed 24/7/365 by knowledgeable engineers
– no pagers, no voicemail's. Our thoroughly trained support
engineers are there to answer your questions and listen to your
requests. They will use advanced remote access tools to diagnose
and solve your problems, usually with one phone call. System specialists
are standing by if your issue is more complex, and for major challenges,
we will access the development, interface, network, PACS, or integration
team that built your system. When you need help, we’re here.
Software Engineering
This team unites product managers, business analysts and developers
who constantly translate medical industry needs into solutions.
Every quarter, we transform client requests into new functionality
and features. We use a Change Request Management System to log and
prioritize projects, and our Quality Assurance team employs the
most in-depth testing techniques available, including unit, integration
and regression testing as well as load testing to simulate volume
and stress. When you need new system features, Evolved will hear
you.
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Technologies
